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Weitere Informationen zur Befragung finden Sie hier. Further information about the survey can be found here.
Data protection is very important to us. We treat your (personal) data confidentially and according to legal requirements. Personal data is only collected or processed to the extent necessary for the purpose of conducting the survey.
The Regulation (EU) 2016/679 – General Data Protection Regulation (hereinafter referred to as GDPR), Article 4 (1) defines “personal data” as any information relating to an identified or identifiable natural person. A person is considered “identifiable” if they can be identified directly or indirectly, in particular by reference to an identifier such as a name, an address, or other contact data or to one or more personal characteristics specific to their physical, physiological, genetic, mental, economic, cultural or social identity.
According to Article 4 (2) GDPR, “processing” means any operation or set of operations performed on personal data, whether automated or not, such as collection; recording; organization; structuring; storage; adaptation or alteration; retrieval; consultation; use; disclosure by transmission, dissemination or otherwise making available; alignment or combination; restriction; erasure or destruction.
The term “website” here refers exclusively to the webform survey page created by the online tool LimeSurvey.
In particular, this data protection declaration provides information about the type of data processing performed; its scope, purpose, and duration; and the legal basis for it insofar as we decide – either alone or with others – on the purposes and means of processing. We also inform you below about the third-party components (cookies) integrated into the website to improve its usability.
The controller for the purposes of the GDPR and other national data protection laws of Member States as well as other data protection regulations is the Head of the Senate Chancellery:
Der Regierende Bürgermeister von Berlin – Senatskanzlei
Chef der Senatskanzlei
Jüdenstraße 1
10178 Berlin
Telephone: +49 30 9026-0
E-Mail: datenschutz@senatskanzlei.berlin.de
Webpage: https://www.berlin.de/rbmskzl/politik/senatskanzlei/
The controller’s data protection officer can be contacted at:
Der Regierende Bürgermeister von Berlin – Senatskanzlei
Behördlicher Datenschutzbeauftragter
Jüdenstraße 1
10178 Berlin
Telephone: +49 30 9026-0
E-Mail: behDSB@senatskanzlei.berlin.de
The Statistical Office of Berlin-Brandenburg has been commissioned to conduct and process the survey and analyze the results. The Statistical Office can be reached at:
Amt für Statistik Berlin-Brandenburg
Referat Befragungsservice und D:ASH
Alt-Friedrichsfelde 60
10315 Berlin
E-Mail: Befragung@statistik-bbb.de
Webpage (in German): https://www.statistik-berlin-brandenburg.de/
The data protection officer at the Statistical Office can be reached at:
Amt für Statistik Berlin-Brandenburg
Behördlicher Datenschutzbeauftragter
Steinstraße 104 – 106
14480 Potsdam
E-Mail: Datenschutz@statistik-bbb.de
The Statistical Office has commissioned LimeSurvey GmbH for the technical operation of this website and all associated data processing operations, especially the provision of the website itself and the use of server data and technically necessary cookies to guarantee the website’s security and stability. LimeSurvey GmbH can be reached at:
LimeSurvey GmbH
Papenreye 63
22453 Hamburg
E-Mail: info@limesurvey.org
Webpage: https://www.limesurvey.org/en
The data protection officer for LimeSurvey GmbH can be reached at:
Cortina Consult GmbH
Datenschutzbeauftragter der LimeSurvey GmbH
Hafenweg 24
48155 Münster
E-Mail: dsb.limesurvey@cortina-consult.de
Webpage (in German): https://cortina-consult.com/
The purpose of the survey is to gain an insight into the evaluation of the services provided by the Berlin citizen services offices. The results serve to evaluate the current situation and identify opportunities for change.
In addition, the results can be used for comparison. This means that the results of a group (for example, a district or an age group) are compared with other groups or with the results for the state of Berlin as a whole in order to highlight topic-specific deviations for the respective group.
In follow-up surveys, the survey results can be used for a preliminary survey comparison at the request of the respective authority in order to evaluate the effectiveness of measures taken.
The contractor (see Sections 5.2 and 5.3) also collects personal data when users access the website (for example, IP addresses) in order to prevent misuse of the service and for internal (Statistical Office) quality assurance.
In addition, it is possible to enter any type of personal data in the free text fields. In some circumstances, it might also be possible to identify someone from entries in the free text fields (for example, if names are provided).
You are under no obligation to provide your personal data. Your participation in the survey is voluntary. You are subject to no penalties for either providing or failing to provide information.
We collect server data and use cookies solely in order to conduct the survey.
The operator of this website, LimeSurvey GmbH, collects server data (known as server log files) for technical purposes, especially in order to ensure the website’s security and stability. The log files contain data such as the type and version of Internet browser used, the user’s operating system, or an anonymized (shortened) IP address. These log files are stored for the purpose of ensuring website security and stability (Article 6 (1) (f) GDPR) for the duration of the session or, in the case of the anonymized IP address, for 30 days. There is no way to link the server data to information entered in the survey.
The website operator also uses cookies. Cookies are small text files or other forms of data storage saved by your Internet browser and stored on your end device. With cookies, for example, this website can recognize a device used to access it if the same device is used again.
When the website is accessed, two temporary session cookies are set. They are necessary for the website to work properly (Article 6 (1) (f) GDPR). The first session cookie (PHPSESSID) saves the session information required to store users’ data and track the responses they give so that, for example, the accessing browser can still be identified after a page change. The other cookie is a CSRF token. This is used to protect users against cross-site request forgery (CSRF). In other words, the token blocks any attempt to hijack a session by forging a request to the website using the web protocol with the website visitor’s details. Both session cookies expire after eight hours.
The legal basis for the collection of data when users access the website is Article 6 (1) (f) GDPR.
The legal basis for the processing of personal data provided voluntarily is Article 6 (1) (a) GDPR.
T he legal basis for the processing of personal data for the purpose of conducting the survey is the fulfillment of public tasks pursuant to Article 6, Paragraph 1, Letter e) of the GDPR, in conjunction with Section 19 of the Act on the Organization of the State Administration (State Organization Act – LOG BE), as well as the Target Agreement for the City-wide Coordination of the Citizen Services Offices for the Improvement of Service Quality for the years 2026 and 2027 (Item 1. Definition of Joint Goals and Indicators).
The requirements for consenting to voluntarily provide data are specified in Article 7 GDPR.
Internetseiten zu den Rechtsgrundlagen:
The survey is conducted online.
Personal data collected when users access the website will be deleted by the legally mandated deadline, and in no case later than six months after the survey end date.
To conduct this survey, the Statistical Office is using survey software from our external contractor, LimeSurvey GmbH. The Statistical Office ensures that the contractor adheres to data privacy regulations. When the survey is closed, data held by the contractor will be permanently deleted as soon as it is no longer required for the purpose for which it was collected, and in no case later than six months after the survey end date.
The Statistical Office locally processes, analyzes, and archives the survey participant data exported from the LimeSurvey server. This data is stored in a computing center run by the Statistical Office’s IT provider, which meets data privacy requirements and is certified under the principles of Germany’s Federal Office for Information Security (BSI).
The survey analysis takes place in aggregated (summarized) form, such as reports with tables and graphics. As a result, no personally identifiable information can be reconstructed. The Statistical Office archives both the dataset and the products of the analyses for as long as they continue to serve the purposes specified above.
Voluntarily provided personal data will be deleted by the legally mandated deadline and in no case later than three years after the survey end date, assuming no legal duty to store the data beyond that date exists. To enable comparisons with future surveys, selected personal data provided will be anonymized rather than deleted. This means that this data will be changed so that it is (or is no longer) possible to draw inferences about any individual from it.
No personal data we collect is shared with third parties. This principle automatically precludes the transfer of data to third countries or other (international) organizations.
Personal data collected when a user visits the website is solely used internally by the Statistical Office to operate the website and ensure survey quality.
None of your personal data or individual responses entered in the questionnaire will be shared with general public or other third parties. Data presented in resulting reports will not be traceable to any individual. To ensure this anonymity, analyses will be subject to a minimum response threshold so that questions without a sufficient number of answers are bundled for analysis or not analyzed at all. This threshold applies not only to the individual questions but also at the reporting level. Analyzes for groups (for example, district or age groups) can be commissioned. To ensure that no conclusions can be reached about any individual, aggregated results released by the Statistical Office are checked in advance for compliance with standards of confidentiality or, more specifically, absolute anonymity. The products of the analysis (the resulting reports) will be issued without any personally identifiable information. Furthermore, the Senate Chancellery or the Citizen Services Offices will receive any free-text entries you may have provided in a summarized or anonymized form. The dataset will not be shared and will remain secured at the Statistical Office.
You can cancel your responses to the questions at any time by choosing to not submit your completed questionnaire (not clicking the “Submit” button). Your entries are only made available for analysis once they are submitted.
Article 7 (3) GDPR also provides the option to withdraw your consent – at minimum, in writing – to the processing of your data and to have existing datasets removed for any reason even after data you voluntarily provided has been submitted. Please be aware that you can only exercise this right when the dataset that applies to you can be identified.
Only staff of the survey service at the “Referat Befragungsservice und D:ASH” of the Statistical Office (see Section 4.), who are obligated to maintain confidentiality, can identify and erase your responses.
As a result, correcting or erasing your data upon completion of the current quarter is nearly impossible. In this case, there is no obligation to erase all the data collected. Existing reports and analyses will not be adjusted.
You have the right to the following from the controller:
Automated decision making and the creation of user profiles (profiling) as defined in Article 22 (1) and (4) GDPR are excluded.
Consent that has been granted can be withdrawn at any time – at minimum, in writing – with future effect in accordance with Article 7 (3) GDPR. Your objection does not affect the legality of data processing based on your consent before the objection was made. Notification of your objection must be sent to the address provided in Section 3 (Data protection officer).
You can contact the data protection officer (see Section 3) to protect any of the rights listed in this section.
Moreover, if you believe that data protection regulations are not being observed in the processing of your data, you can lodge a complaint with the responsible supervisory authority (Article 77 GDPR). Data subjects can direct their complaint to the authority for their place of residence, but generally to any other data protection supervisory authority as well. The responsible data protection supervisory authority in this case is the Brandenburg Commissioner for Data Protection and Access to Information (Die Landesbeauftragte für den Datenschutz und für das Recht auf Akteneinsicht Brandenburg) or the Berlin Commissioner for Data Protection and Freedom of Information (Berliner Beauftragte für Datenschutz und Informationsfreiheit). You can contact them as follows:
Die Landesbeauftragte für den Datenschutz und für das Recht auf Akteneinsicht (Land Brandenburg)
Stahnsdorfer Damm 77
14532 Kleinmachnow
Telephone: +49 33203 356-0
E-Mail: Poststelle@LDA.Brandenburg.de
Webpage: https://www.lda.brandenburg.de/lda/de/fusszeile/en/
Complaint form (in German): https://www.lda.brandenburg.de/lda/de/service/formulare-und-musterschreiben/beschwerdeformular/
Berliner Beauftragte für Datenschutz und Informationsfreiheit
Alt-Moabit 59 – 61
10555 Berlin
Telephone: +49 30 13889-0
E-Mail: mailbox@datenschutz-berlin.de
Webpage (in German): https://www.datenschutz-berlin.de/
Complaint form (in German): https://kontakt.datenschutz-berlin.de/
Amt für Statistik Berlin-Brandenburg
Steinstraße 104-106
14480 Potsdam
الصفة القانونية: Anstalt des öffentlichen Rechts
مُمثَّل من قِبَل مجلس الإدارة: Norman Albat
رقم الهاتف :1777-8173 0331
تليفاكس :4091-30-8173 0331
البريد الإلكتروني: info@statistik-bbb.de
صفحة الإنترنت: www.statistik-berlin-brandenburg.de
الرقم التعريفي لضريبة المبيعات: DE252229058
Dr. Jörg Höhne
البريد الإلكتروني: Befragung@statistik-bbb.de
LimeSurvey GmbH
Papenreye 63
22453 Hamburg
يتم البحث عن المحتويات الواردة في هذا الموقع الإلكتروني بأقصى درجات الحرص، وذلك قبل إضفاء اللمسات الأخيرة عليها قبل نشرها. ولكن لا يجوز استبعاد حدوث أخطاء خلال عملية المعالجة. ومن ثَمَّ، نرجو منكم إرسال التنبيهات والتصليحات إلى أحد عنوانَي مكتب برلين براندينبورج للإحصاء الواردَين في بيانات النشر.
تخضع جميع المحتويات والأعمال التي أنتجها مكتب برلين براندينبورج للإحصاء، والواردة على هذه الصفحات، لحق امتياز المؤلف المنصوص عليه في القانون الألماني. وبالإضافة إلى ذلك، قد يتمتع الغير كليًّا أو جزئيًّا بحق امتياز المؤلف عن نصوص أو ملفات أخرى. يجب كذلك وعلى نحو خاص مراعاة حقوق هؤلاء الغير.
(English version below.)
Das Amt für Statistik Berlin-Brandenburg bemüht sich, diese Anwendung beziehungsweise diesen Online-Fragebogen barrierefrei zu machen. Die Erklärung zur digitalen Barrierefreiheit wird im Gesetz über die barrierefreie Informations- und Kommunikationstechnik Berlin (BIKTG Bln) verlangt. Die technischen Anforderungen zur Barrierefreiheit ergeben sich aus der Barrierefreie-Informationstechnik-Verordnung 2.0 (BITV 2.0). Diese Erklärung zur digitalen Barrierefreiheit gilt für den vorliegenden Online-Fragebogen. Der Online-Fragebogen wurde mittels der Open-Source-Software LimeSurvey erstellt.
Diese Erklärung wurde am 04. August 2025 erstellt beziehungsweise überarbeitet. Die technische Überprüfung der Barrierefreiheit wurde durchgeführt von der oben aufgeführten öffentlichen Stelle Amt für Statistik Berlin-Brandenburg.
Diese Anwendung beziehungsweise dieser Online-Fragebogen ist nur teilweise barrierefrei. Es werden nur teilweise die Anforderungen der BITV 2.0 erfüllt.
Aufgrund eines umfangreichen Updates der Open-Source-Software LimeSurvey kommt es temporär zu vermehrten Abweichungen.
Die Behebung erfolgt im Jahr 2026.
Alternativ werden Kontaktdaten angeboten.
Die nachstehend aufgeführten Bereiche sind aus folgenden Gründen nicht barrierefrei:
Unvereinbarkeit mit BITV 2.0
Teilbereiche, die nicht barrierefrei sind:
Sind Ihnen Mängel beim barrierefreien Zugang oder zu konkreten Inhalten bei den Befragungen aufgefallen?
Dann schreiben Sie uns:
Amt für Statistik Berlin-Brandenburg
Referat Befragungsservice und D:ASH
E-Mail: Befragung@statistik-bbb.de
_____________________________________________________________
Digital accessibility statement
The Office for Statistics Berlin-Brandenburg is committed to making this application or online questionnaire accessible to all. This digital accessibility statement is required by law by the Berlin Accessible Information and Communication Technology Act (BIKTG Bln). The technical requirements for accessibility are from the Barrierefreie-Informationstechnik-Verordnung 2.0 (BITV 2.0). This digital accessibility statement applies to the available online questionnaire, created using the open-source software LimeSurvey.
This statement was created or revised on August 4th, 2025. The technical review of accessibility was carried out by the above-mentioned public body, Office for Statistics Berlin-Brandenburg.
We know that some parts of this application or online questionnaire are not fully accessible, being only partially compliant with the requirements of BITV 2.0.
Due to an extensive update of the open source software LimeSurvey, there are temporarily increased deviations.
These will be fixed in 2025.
Alternatively, contact details are provided.
The areas listed below are not accessible for the following reasons:
Incompatibility with BITV 2.0
Components which are not accessible:
Have you noticed any more shortcomings in the accessibility or specific content of the surveys?
Then please let us know. Get in touch with the contact person at the public body:
Amt für Statistik Berlin-Brandenburg
Referat Befragungsservice und D:ASH
Email: Befragung@statistik-bbb.de